The game starts up but there is nothing on the screen

Please review the minimum system requirements to run the game efficiently in the link provided below, before attempting the following troubleshooting steps:

 

https://store.steampowered.com/app/578080/PLAYERUNKNOWNS_BATTLEGROUNDS/

 

  1. Restart Steam. This simple action allows your computer to fix many issues, and it’s extremely useful after you’ve installed the latest OS updates.

 

  1. Verify the integrity of the game on Steam:

 

  • Go to steam > right click PlayerUnknown’s Battlegrounds
  • Click the Local Files tab > select Verify Integrity of Game Files.

 

  1. Make sure your Windows OS is up to date:

 

  • Go to the Start Menu > type Settings
  • Select Update & Security > Check for Updates
  • Install the available updates > restart your computer.

 

  1. Make sure all your GPU drivers are updated. You can download the latest NVIDIA or AMD drivers from the links below:

 

 

  1. Run Steam as an Admin. This can also help fix the “Steam Initialization Failure” error. Simply go to C:Program Files (x86)Steam > right click on Steam.exe and select Run as Administrator.

 

  1. Run PlayerUnknown’s Battlegrounds as an Admin, to ensure there are no restrictions.

 

  • Go to C:ProgramFiles(x86)/Steam/steamapps/common/Battlegrounds/TslGame/Binaries/Win64 > select TsLGame.exe > right click it > run as Administrator.

 

  1. Disable Windows Defender.

 

  • Select the Start button > Settings > Update & Security > Windows Security > Virus & threat protection > Virus & threat protection settings.
  • Switch Real-time protection to Off.

 

  1. Disable Windows Firewall and any other third-party antivirus/firewall solutions:

 

  • Go to Control Panel > System and Security > Windows Firewall
  • Use the options available on the left hand panel to either turn the Firewall off or allow an exception for the game.

 

  1. Update/Reinstall Visual C++ Redistributable for Visual Studio 2015. You can download the tool from Microsoft’s support page:

 

https://www.microsoft.com/en-in/download/details.aspx?id=48145

 

  1. Install the latest update for Universal C Runtime in Windows:

 

https://support.microsoft.com/en-in/help/2999226/update-for-universal-c-runtime-in-windows

 

  1. Scan your system using a registry cleaner.

 

  1. Set Steam launch options to -noborder. To know more about Steam launch options please refer to the link provided below:

 

https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947

 

  1. Place PlayerUnknown’s Battlegrounds on the same hard drive as your Windows OS. For improving the performance of the game, you can try installing the game in a SSD (Solid state drive), as it’s much faster than a normal hard disk drive.

 

This should help in resolving this issue.  If you have any on-going trouble please reach out to the Player Support Team.

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