This may occur when the graphics card driver is not updated to the latest version.
The graphics card driver version can be found below.
1) Windows + R -> Search dxdiag -> Save all information -> Save dxdiag file on desktop -> Run dxdiag file
2) Scroll down to check the Display Devices item -> Check the driver update date and version in Driver Date / Size of item
3) If it is not the latest version, connect to the manufacturer website and update the graphic driver
GeForce Graphics Driver Site
Go to the AMD graphics driver site