Creating a new administrator account

If you are facing issues with the game, you can create a different windows profile and reinstall the game in the new profile to test if the issue persists. To create an administrator account on a Windows computer that is not a member of a domain, follow the appropriate steps below. 

Windows 10

  • From the Start menu, navigate to Settings.
  • Select Accounts.
  • In the left menu, select Family & other users.
  • Click Add someone else to this PC.
  • Choose whether to create a Microsoft account or a local account.

To create a local account:

  • At the bottom, click I don't have this person's sign-in information.
  • Click Add a user without a Microsoft account.
  • Enter a username and, if desired, a password.

Windows 8.x

Navigate to the Control Panel.

  • Double-click User Accounts, and then click Manage User Accounts.
  • Click Create new account. Enter a name for the account, and then click Next.
  • Click Computer administrator, and then click Create Account. 

If the issue persists, contact PUBG Player Support with a screenshot of the issue.

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