If a purchased item in your account is missing please check the Rewards section first.
The current amount of keys will be displayed on the top right hand corner.
Also check the market trade history under the account to see if the items were sold on the market.
If you still have troubles, please let us know with the following information:
- Game Nickname:
- Lost item type/quantity:
- Date of the issue:
- Screenshot of the market trade history (If the key was obtained from the market)
- Screenshot of the purchase history (must include your Steam persona and Steam ID on one screen shot)
Once we receive the above details, we will be able to carry out an immediate verification.