I see that you are referring to 5 level pass. If you have already made a purchase of them. You need to go to "My items" under the Store tab and claim that 5 level pass so that your event pass levels will be increased automatically. If you haven't received them to your inventory, please get back to us with the proof of purchase.
We're always available here to assist our players. Please let me know if you have any other feedback, questions or comments. I'll be happy to assist you in any way I can. If we have been a help to you, please feel free to evaluate us after the session ends.