I've never used cheating programs or hacks but it says that I have been banned due to hacks

Please note that even without having any programs specifically for hacking or cheating in the game,  there are other programs and actions that can violate our Rules of Conduct and cause a permanent restriction, for example:

- Software that bypasses the services in the game
- Programs that alter the game in any way (even if it is not for cheating)
- Usage of cheats, macros, etc, for other games and not for PUBG is still a violation of the game's services.

For more information please refer to our fair rules of conduct page:
https://www.pubg.com/rules-of-conduct/  

We can not provide exact details / reasons for the ban due to security reasons. 
We can not unban any accounts that have violated the terms and services for the above reasons.

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