How can we help you today?

KRAFTON ID is an integrated account system for KRAFTON games and services. We have been receiving various types of inquiries since introducing KRAFTON ID and we are trying to help our users with FAQ and a tailored service based on previous inquiries. If you would like to check your email account info or link & unlink your ID, please refer to FAQ. When changing your nickname or unlinking your KRAFTON ID from STEAM account, please use the CHAT BOT to receive a quick and an accurate answer.

[Refer to FAQ]
1. Checking the email account linked to KRAFTON ID
* FAQ: Link

2. Linking / unlinking KRAFTON ID
* FAQ: Link

[CHAT BOT Support]

1. Changing nickname

- Go to PUBG Support > Open CHAT BOT (speech bubble next to "Contact Us")
a. Select category: KRAFTON ID
b. Enter the nickname you want
c. Enter your personal info (nickname, Steam ID, etc.)

2. Unlinking KRAFTON ID from STEAM

- Go to PUBG Support > Open CHAT BOT (speech bubble next to "Contact Us")
a. Select category: KRAFTON ID
b. Consent - The unlinking service is provided only once per account
c. Provide accurate information on the email account currently linked to KRAFTON ID
   . If you do not have correct information on your email account, refer to FAQ. Please note that we cannot unlink your account if email account info is not provided.
d. Enter your personal info (game nickname, Steam ID, etc.)

Step1, As seen in the image below, click on the Steam icon and sign in using a Steam account.

Step2, After signing in with a KRAFTON ID, find Steam in Platforms and click on Unlink on the right.

(Note: After unlinking a Steam account, you cannot relink it nor link to another KRAFTON ID for a set period of time. This is only recommended when you are checking the info on the email linked to a KRAFTON ID.)

Step3, After unlinking the Steam account, sign out from the KRAFTON ID page and sign back in by following Step 1 to see the email info as indicated below.

It's great you've decided to link your KRAFTON ID. Please follow these steps to link your Steam ID to your KRAFTON ID:

1. Go to https://accounts.krafton.com/login
2. Log in using the KRAFTON account you want to link.
3. On the "Linked Accounts" section, you will find "Steam" at the top.
4. Click “Link Now”

5. You will be directed to the Steam website. Please double-check that the correct Steam account is indicated on the screen, then click “Sign in”.

If the Steam account indicated is incorrect, click on “Not you?” so you can sign in with the right account.

6. Click “Allow” to let KRAFTON link to your Steam account.

7. You're done! You will be directed back to the KRAFTON ID page where you’ll see a confirmation indicating that your accounts are successfully linked.

Next, learn how to unink your KRAFTON ID from Steam. Please follow the steps below.

1. Go to https://accounts.krafton.com/login
2. Log in using the KRAFTON account in concern
3. On the "Linked Accounts" section, you will find "Steam" at the top
4. Click "Unlink"
5. Read the terms & conditions.
6. Confirm by clicking on "Unlink" again.

* How to delete KRAFTON ID, change email or password

If you can log into your KRAFTON ID, then you will be able to delete KRAFTON ID / change email or password through https://accounts.krafton.com

• Log into https://accounts.krafton.com > Select "Personal Info" (left side menu) > Click on "Change Email", "Change Password" or "Delete Account".

It's great you've decided to set up Mobile Steam Guard to keep your account secure. Please follow the steps below.

1. Install Steam applicaton from your app store.
: Download from App Store [Link]
: Dowload from Google Play Store [Link]

2. Open application and log in using your Steam account

3. Select "Steam Guard" (top left corner), then click "Add Authenticator"

4. Enter SMS code that was sent to your phone

5. Write down the recovery code and store it in a safe place

When the mobile authenticator is successfully enabled, you'll be presented with a unique Steam Guard code that will periodically refresh. When you log in to Steam you'll be asked to enter the code.

In order to increase account security and use the Steam marketplace, please make sure to install Steam Guard.

You can install Steam Guard by checking the following process:

1) Install Steam application for your mobile phone
[Apple Link] [Android link] [Windows Phone Links]

2) When the application installation is completed, log into your Steam account

3) Select "Steam Guard" from the upper left side of the menu

4) Select the Add Authenticator button

5) Enter the phone number to receive the authentication key via text message

6) Enter the authentication key sent to the entered phone number

7) Check the recovery code and keep it in a safe place as the recovery code is essential when you lose your Steam account or lose your Mobile Authenticator.

8) Once the set up is complete, every time you log into Steam you must input a random code that is displayed on the Steam application. 

For more details on Steam Guard please check the link below. 
[Steam Guard]

If you are missing textures or other content in game or experiencing crashing while playing a game, you can have Steam verify that the game's files are installed correctly on the computer.

1. Restart your computer and launch Steam
2. Next, you can either right click the game in your Library, or click the gear icon from the game's Library page on the far right
3. From the drop down menu, select Properties...
4. Select the Local Files tab and click the Verify integrity of game files... button

Now players can contact PUBG Support using recently added Chatbot.
Chatbot was implemented to provide faster replies as well as a quicker resolution to the players.

[How to access Chatbot]
Go to PUBG Support > Click the speech bubble next to 'Contact Us'.

[Chatbot scope]
Currently, chatbot provides responses for five categories: Ban, Feedback & Suggestions, Installation & Launching, Reports and Hijacking.

[Main Chatbot functions]
1. Delivers predefined menu, from which users are required to make selections.

* Also, recognizes free-text messages, but the description should be brief and clear. For example, instead of using "I want to recover my hacked account", use “Hacked account."

2. Provides FAQ relevant to user's selection
3. If FAQ was not helpful gives a player more detailed response
4. Collects information (e.g. account info, issue details, etc.) and transfers it to an agent.

* Please note, that currently Chatbot doesn't respond to users' free-text messages.

CHECK MINIMUM HARDWARE REQUIREMENTS [here]

RESTART PC & ROUTER

REMOVE STEAM LAUNCH OPTIONS
When we were in early access, players recommended all types of Steam launch commands to improve performance. We recommend removing all of these to ensure they are not the cause of any issues.
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
3. Click on the Set Launch Options
4. Remove all text from the input box and press OK

VERIFY INTEGRITY OF GAME FILES
Files can become corrupt, accidentally deleted, or just magically disappear, this will check the files and replace them if necessary.
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
3. Click on the Local Files tab and then Verify Integrity of Game Files

UPDATE WINDOWS
Windows updates include a whole host of backend services which PUBG requires to be in place for it to run correctly. Keeping your Windows up to date also keeps you protected from any security issues found in previous versions, so in general it’s just a good idea.
1. Press Windows Key+R
2. Type in ms-settings:windowsupdate for Windows 10 users or wuapp.exe for older Windows installs and press Enter or OK
3. Click on Check for updates
4. Allow updates to complete and restart your computer

UPDATE GRAPHICS DRIVERS
When graphics drivers become corrupt or outdated, they can cause all types of issues - make sure your drivers are on the latest version.
- NVIDIA: If installed GeForce Experience can be used to check and update the drivers automatically or you can visit http://www.geforce.com/drivers to do it manually.
- AMD: Go to the AMD website and autodetect or manually select your driver. https://support.amd.com/en-us/download
It is also worth noting that sometimes a complete uninstall and clean reinstall of your drivers can be beneficial to eliminating the drivers as being the cause of an issue. For this we recommend using Display Driver Uninstaller, head to their website for instructions and the application

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
- Uninstall PUBG
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
3. A window will pop up asking for confirmation, click on Delete
- Remove associated files
1. Press Windows Key+R
2. Type in %localappdata% and then press Enter or OK
3. Delete the folder TslGame
4. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
6. In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
7. Restart Steam
- Reinstall PUBG

DISABLE ANY HARDWARE OVERCLOCKING
While overclocking hardware (CPU, RAM, GPU) can be beneficial for in-game performance, running hardware outside the manufacturer's recommended settings can cause multiple different issues such as memory or file corruption and for troubleshooting purposes should be removed (through the systems BIOS).
[Steam Client Troubleshooting]

DISABLE FULLSCREEN OPTIMIZATION:
1. Go to this directory: Steam\steamapps\common\PUBG\TslGame\Binaries\Win64
2. Select TslGame.exe and right click and select properties.
3. Click on Comparability Tab and click Disable Fullscreen Optimization
4. Apply and OK.

PUBG SUPPORT
If you have tried some all of the necessary troubleshooting techniques and the issue still persists, please open a Support ticket located here: https://support.pubg.com/hc/en-us/requests/new, then please provide the following template:

- Date Seen:
(approximately at what date did this start)
- Full explanation of issue:
(Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
- Error message details:
(If you receive an error message please let us know what it says)
- Dxdiag Information
(Press Windows Key + R and type dxdiag in the search prompt, click the “Save All Information” to your Desktop and upload as an attachment for support).
- CrashDump Files
(Press Windows Key + R and in the search prompt, type %localappdata%\TslGame\Saved\Crashes - right click the latest crash file, ZIP the file and add it as an attachment to the PUBG Support ticket)

CHECK CURRENT SERVER STATUS
https://twitter.com/PUBG_Support

RUN PUBG AS ADMINISTRATOR
- Force close Steam by using Task Manager and relaunch
- Remove all Steam Launch options (if any) for PUBG
- Navigate to PUBG’s install directory:
- Default install location: C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64
- Right Click TsIGame.exe and select “Run as Administrator”

RESTART COMPUTER & ROUTER

SWITCH TO A WIRED CONNECTION
Wireless connections are more prone to environmental interference (potentially causing increased ping or packet loss) and can be more difficult to troubleshoot. We recommend switching to a wired connection to help mitigate these issues.

UPDATE WINDOWS
1. Open Windows Update by clicking the Start button in the lower-left corner. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updates
2. Click the Check for updates button and then wait while Windows looks for the latest updates for your computer

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
1. Uninstall PUBG
2. Go to your Steam library
3. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
4. A windows will pop up asking for confirmation, click on Delete
5. Remove associated files
6. Press Windows Key+R
7. Type in %localappdata% and then press Enter or OK
8. Delete the folder TslGame
9. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
10. Install the game again through steam

ENABLE PORT FORWARDING
Routers will sometimes block incoming traffic which is required for programs and games to work correctly.
With port forwarding, you can add exceptions for the specific ports which the game uses, this allows the game to send and receive data without interruption from your router.

FLUSH DNS
1. Press the Windows key and in the search bar type “CMD”
2. Right Click the Command prompt shortcut and select “Run As Administrator”
3. In Command Prompt, Type ipconfig /release
4. Press [Enter]
5. Type ipconfig /renew
6. Press [Enter]
7. Type ipconfig /flushdns
8. Press Enter
9. Relaunch the game and test your connection

ADDITIONAL TROUBLESHOOTING STEPS
1. Check your Internet Service Provider’s (ISP) service status to see if they’re experiencing any temporary outages or issues.
2. Update router’s firmware is up-to-date (varies on product, refer to the model’s instructions)
3. Enable or disable UPnP (Universal Plug and Play) on your router or system settings
4. Disable any third party networking software such as a VPN
5. Disable router firewall (NOT RECOMMEND) - refer to router instructions
6. Test using an alternate connection such as mobile tethering
7. Update Network Adapter Drivers

PUBG SUPPORT
If you have tried some all of the necessary troubleshooting techniques and the issue still persists, please open a support ticket located here: https://support.pubg.com/hc/en-us/requests/new, then please provide the following template:

- Date Seen:
(approximately at what date did this start)
- Full explanation of issue:
(Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
- Error message details:
(If you receive an error message please let us know what it says - i.e Connection timeout 1.2.3.4)
- Which country you are playing from?
- Which region you would normally be connected to?
- What is the Server ID or Match ID when you had experienced the issue?
- What is your ISP provider?

Minimum requirements for PUBG are as follows:

• OS: Windows 10
• CPU: Intel i5-4430 / AMD FX-6300
• Memory: 8 GB RAM
• GPU: NVIDIA GeForce GTX 960 2GB / AMD Radeon R7 370 2GB
• Direct: 11.0
• Network: Broadband Internet Connection
• Storage: 40 GB available space

Minimum requirements are minimum requirements to run PUBG and may not provide the smoothest gameplay experience.

Recommended requirements for PUBG are as follows:

• OS: Windows 10
• CPU: Intel i5-6600K / AMD Ryzen 5 1600
• Memory: 16 GB RAM
• GPU: NVIDIA GeForce GTX 1060 3GB / AMD Radeon RX 580 4GB
• Direct: 11.0
• Network: Broadband Internet Connection
• Storage: 50 GB available space
  

Recommended requirements are to run PUBG at 144fps in most situations.

Recommended competitive requirements for PUBG is as follows:

• OS: Windows 10
• CPU: i9-9900K 3.6GHz, 32GB / AMD Ryzen 7 3800X
• Memory: 32 GB RAM
• GPU: NVIDIA GeForce RTX 2060 Super / AMD Radeon RX 5700
  
• Direct: 11.0
  
• Network: Broadband Internet Connection
• Storage: 50 GB available space

Competitive spec requirements are recommended to run at high fps and for use with a high refresh monitor.

This section applies only if you are located within the EU.

Designated Point of Contact for inquires under the EU Digital Services Act, such as illegal content

This contact information serves as a designated point of contact, exclusively in compliance with Article 11 and 12 of the Digital Services Act (the “DSA”), including but not limited to inquiries about (potential) illegal content. 
This is only intended for inquiries related to the DSA, and it is not intended for any other use.
 
Users
KRAFTON, Inc. has designated a single point of contact to communicate directly with Users for the purposes of the DSA. 
For support with your DSA queries, please contact DSA-users@krafton.com.
 
Authorities
KRAFTON, Inc. has designated a single point of contact to communicate directly with EU Member States’ authorities, the European Commission, and the European Board for Digital Services for the purposes of the DSA. The languages that can be used to communicate with such single point of contact are English and Dutch.
For support with your DSA queries, please contact DSA-authorities@krafton.com.

 
Content Moderation Policy

This content moderation policy defines guidelines and rules for developing, distributing, and maintaining appropriate content in alignment with the goals and values of KRAFTON. These include:
 

1. Content Creation Guideline:

• Defined process for developing content and identify content creators.

• Established quality standards and guidelines for maintaining consistent and effective content.

• Implemented review procedures to ensure accuracy, reliability, and clarity for user understanding.

• For further details, consult the Content Creation Guideline.

2. Personal Information Protection:

• Developed privacy policies to protect sensitive information and personal data associated with content.

• Complied with privacy laws and regulations, including regulations governing the collection, use, storage, and processing of user personal information.

• For further details, consult the Privacy Policy.

3. Content Moderation Policy:

        a.    Chat Reporting System

• The system uses automated tools to monitor reports of inappropriate behavior during chats.

  • If a user accumulates a certain number of reports within a specific timeframe, actions are taken.

  • These actions may include temporary chat bans.

  • Each user's report history is tracked for moderation purposes.

  • Different types of reports, such as those for inappropriate language or advertising, are separately counted.

        b.    Inappropriate Chat

• Periodic Updates:
  
  

  • The Live Operations Team updates the list of prohibited words on a regular basis.

  • Changes to the prohibited word list are monitored regularly by the Live Operations Team.

  • Non-Periodic Updates:
    
    

    • Updates may occur as needed due to social or political issues or any impact on live services.

        c.    Inappropriate Custom Game Name

• Any text containing specific prohibited words is not allowed.

  • For further details, consult the Rules of Conduct.

4. Violation Handling and Conflict Resolution Policy:

• The Terms of Service specify procedures for addressing violations of content-related laws and regulations.

• In the Terms of Service procedures are established for promptly and effectively resolving complaints or conflicts from users.

For further details, consult the Terms of Service and Rules of Conduct.

PUBG: Battlegrounds offers additional in-game rewards to Prime Gaming members through a partnership with Prime Gaming.

To claim Prime Gaming rewards, you need to follow a few steps, and it's essential to have a Prime Gaming subscription beforehand. Since Prime Gaming rewards change every month, please refer to the Prime Gaming page for information about rewards and other updates.

How to Claim Rewards:

• Visit the PUBG: BATTLEGROUNDS Prime Gaming page.
• Click the "Claim Now" button under the available rewards.
• Log in to your Amazon Prime account or create one.
  • If you need to create an Amazon Prime account, you'll require an Amazon account. If you don't have one, click "Create Your Amazon Account" to create it.
  • After joining Amazon Prime, a payment information window will appear. You can start with a 7-day free trial, and regular payments will be made after that.
• Once you've logged in or completed your Amazon Prime subscription, you'll return to the PUBG: BATTLEGROUNDS Prime Gaming page.
• Click the "Go to KRAFTON" link to link your KRAFTON ID with your Amazon Prime account, allowing Prime Gaming access to your KRAFTON ID information.
• Return to the PUBG: BATTLEGROUNDS Prime Gaming page and click "Complete Claim."
• You can confirm your rewards in the in-game inventory after logging into the game.

FAQ:

• Is an Amazon Prime account necessary to receive rewards?
  • You need to maintain an active Amazon Prime subscription during the reward claim period to receive rewards.
• Can I cancel my Amazon Prime subscription?
  • Yes, you can cancel your Amazon Prime subscription anytime. To cancel, go to primevideo.com, then access the "Account & Settings" page and click "End Membership."
• I started a 7-day free trial of Amazon Prime, and $1.00 USD was charged to my bank account. Why?
  • Amazon Prime charges $1.00 USD initially to verify the payment information you provided. The $1.00 USD will be automatically refunded within a few days.
• Can all game platform accounts registered under my KRAFTON ID receive rewards?
  • Yes! When you claim Prime Gaming rewards, rewards will be automatically granted to the inventories of all game platform accounts registered under your KRAFTON ID.
• I mistakenly registered the wrong PUBG: BATTLEGROUNDS account under my KRAFTON ID. What should I do?
  • Please contact PUBG Support, and they will do their best to assist you promptly.

1. Click on your nickname in the top right corner and select "Account Details".

2. Select the G-Coin purchase record you desire.

3. You can find the transaction ID (order number).