Our goal is to provide fair gaming experience for every player. In order to protect fair players we are imposing the following penalties depending on the type of misconduct.
[PENALTY CRITERIA TABLE FOR MISCONDUCT]
|PENALTY CRITERIA FOR MISCONDUCT||MAXIMUM PENALTY PERIOD|
|Use, develop, advertise, trade or distribute Unauthorized Programs and Hardware Devices||Permanent Ban|
|Investigate the use of Unauthorized Programs and Hardware Devices||3-day Ban|
|Modification of Game Client, Servers and Game Data (packet, etc.)||Permanent Ban|
|Exploiting Bugs and Glitches
|Use of Inappropriate Language||30-day Ban|
|Promotion or Advertising||Permanent Ban|
|Use of Inappropriate Names||30-day Ban|
|Gameplay Interference||30-day Ban|
|Publishing Personal Information||Permanent Ban|
|Manipulating Match Results||Permanent Ban|
|Usage of Another User’s Account / Restrict the Usage of Account (for protecting the Account)||Permanent Ban|
|Disturbing Business Operations (e.g. spread false information, abuse customer service platform, impersonate oneself as an employee, create and spread rumors or conduct any other acts)||Permanent Ban|
|Abnormal Gameplay||30-day Ban|
|Attempting Cash Transactions||Permanent Ban|
Please keep in mind that restrictions cannot be lifted and applied period cannot be reduced even if you contact our support multiple times.
Also, to learn more about the restrictions and how to avoid unpleasant penalties please check out our Rules of Conduct.