If a purchased crate in your account is missing please check the My Crates section of the Rewards menu
Also check the market trade history under the account to see if the items were sold on the market.
If you still have troubles, please let us know with the following information:
- Game Nickname:
- Lost Crate type/quantity:
- Date of the issue:
- Screenshot of the market trade history (If the crate was obtained from the market)
Once we receive the above details, we will be able to carry out an immediate verification.