If a purchased item in your account is missing please check your inventory first.
If you have lots of items, it could appear at the bottom so make sure that you scroll down the inventory list.
Also check the market trade history under the account to see if the items were sold on the market.
If you still have troubles, please let us know with the following information:
- Game Nickname:
- Lost item type/quantity:
- Date of the issue:
- Screenshot of the market trade history (If the item was obtained from the market)
Once we receive the above details, we will be able to carry out an immediate verification.