The item that I purchased is gone

Make sure to check your inventory for the item.
If you have been collecting lots of items, you will need to scroll down the inventory list to see some of them.

If there are still issues, please provide the following information for us to help see what had happened.

- Game Nickname:
- Lost Item Type / Quantity:
- Estimated time of the issue:

If the item was bought on the Steam market, we will also need the following information.

- Screenshot of the market trade history (screenshot must include the Steam persona and Steam ID)

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