PUBG is not starting/launching due to the new anti-cheat solution.

 The new anti-cheat solution was introduced to block out any illegal programs that are being used along with PUBG.

 

If an error message is shown due to the new anti-cheat solution. Please check out the code and the related solutions to fix those issues.

 

Code

Code Details

Solutions

0x106

106

Any unsupported program or anti-virus programming running alongside with PUBG can be the cause of this issue.

 

Make sure to remove or disable any programs unrelated to the game and try starting the game again.

 

If there are any programs that are causing these issues, please forward them to PUBG support.

0x200~

200~202
204~209

This can happen if system files on your computer are missing.

 

Use 'System File Checker Tool' to repair missing or damaged system files.

 

 

* How to recover or fix corrupted system files

 

☞ How to recover system files that are missing or damaged by using the System File Checker tool

0x220~

220~222

This can happen if system files on your computer are missing.

 

Use 'System File Checker Tool' to repair missing or damaged system files.

 

 

* How to recover or fix corrupted system files

 

☞ How to recover system files that are missing or damaged by using the System File Checker tool

0x240~

240~244

Any unsupported program or anti-virus programming running alongside with PUBG can be the cause of this issue.

 

Make sure to remove or disable any programs unrelated to the game and try starting the game again.

 

If there are any programs that are causing these issues, please forward them to PUBG support.

0x300~

300~318
30A~30F

Any unsupported program or anti-virus programming running alongside with PUBG can be the cause of this issue.

 

Make sure to remove or disable any programs unrelated to the game and try starting the game again.

 

If there are any programs that are causing these issues, please forward them to PUBG support.

0x420~

420~422

This error can occur when the system’s memory allocation fails.

 

Try to reboot your system or use optimization tools to fix the issue.

0x430~

430~433

This error can occur when the system’s memory allocation fails.

 

Try to reboot your system or use optimization tools to fix the issue.

0x501~

501~503

Any unsupported program or anti-virus programming running alongside with PUBG can be the cause of this issue.

 

Make sure to remove or disable any programs unrelated to the game and try starting the game again.

 

If there are any programs that are causing these issues, please forward them to PUBG support.

0x510, 511, 512

510~512

These errors can be caused by GPU overclocking or from programs that monitor the computer system’s performance.

 

 Reverting to normal settings and removing those kinds of software will fix this issue.

0x513~

513~517

Any unsupported program or anti-virus programming running alongside with PUBG can be the cause of this issue. This error can also occur when the system’s memory allocation fails.

 

 

Make sure to remove or disable any programs unrelated to the game and try starting the game again.

 

If there are any programs that are causing these issues, please forward them to PUBG support.

0x740~

740

This can happen if the game fails to execute. Please restart the client.

 

 

 

If you still get the same error, please completely remove PUBG (along with remaining files) and reinstall.

0xA00

A00

This can happen if a crucial file that is required to play has been corrupted.  

 

Please install the latest version of DirectX and Visual C ++ 2015 redistribution package.

 

☞ DirectX installation shortcut

 

☞ Microsoft Visual C ++ 2015 Redistributable Package

 

If you still get the same error, please completely remove the game (and the remaining files) and reinstall.

0xA01~

A01~A03
A10~A12
A20~A29
A2A~A2E

This can happen if there is an error with a crucial game file.  

 

Please completely remove the game (and the remaining files) and reinstall.

0xB00~

B00~B19
B0A~B0F

Please completely remove the game (and the remaining files) and reinstall.

 

If the error continues, please submit a ticket to PUBG support with the error code that you are seeing.

0xD00~

D00~D06

This may happen if the version of the game is not the most current version available.

 

Please update PUBG to the latest version to resolve this issue.

System32/AcGenral.dll error

 

This is an error that can caused by malicious software or code being detected on the computer.

 

Please use anti-virus programs to clear those up before playing the game.

Dxgi.dll error

 

Programs that modify or manipulate in-game graphics or effects are not allowed to be used and can cause this error (such as reshade).

 

Please remove any of these kinds of programs before playing PUBG.

 

If you still get the same error, please completely remove the game (and the remaining files) and reinstall.

Any other code than the ones listed above

 

This can happen if the game detects suspicious or unauthorized programs running alongside the game.

 

 

 

If you have suspicious programs / files, please delete them completely before starting the game.

 

If there are no programs / files that could be causing this, save the information of programs that are currently running and submit it to PUBG support.

 

* How to save information of programs that are running.

 

1) Enter Windows + R and type cmd in 'Run' program.

 

2) When a window appears, copy the execution command below and paste it.

 

※ Command: tasklist / v> "% USERPROFILE% \ desktop \ Process.txt

 

3) A Process.txt file will be saved on the desktop.

 

# Additional help

* How to completely re-install PUBG

1) Apps and Features > Select PUBG  > Uninstall

2) Check and remove the game folder located here: C:\Users\username\AppData\Local\TslGame

3) Check and remove the folder located here: C:\Program Files (x86)\Steam\steamapps\common\PUBG

4) Re-install PUBG

* How to save information of programs that are running.

 

1) Enter Windows + R and type cmd in 'Run' program.

 

2) When a window appears, copy the execution command below and paste it.

 

※ Command: tasklist / v> "% USERPROFILE% \ desktop \ Process.txt

 

3) A Process.txt file will be saved on the desktop.

 

* How to recover system files that are missing or damaged by using the System File Checker tool

 

* DirectX installation shortcut

 

* Microsoft Visual C ++ 2015 Redistributable Package

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