GENERAL CRASHING AND PERFORMANCE GUIDE

CHECK MINIMUM HARDWARE REQUIREMENTS [here]

RESTART PC & ROUTER

REMOVE STEAM LAUNCH OPTIONS
When we were in early access, players recommended all types of Steam launch commands to improve performance. We recommend removing all of these to ensure they are not the cause of any issues.
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
3. Click on the Set Launch Options
4. Remove all text from the input box and press OK

VERIFY INTEGRITY OF GAME FILES
Files can become corrupt, accidentally deleted, or just magically disappear, this will check the files and replace them if necessary.
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
3. Click on the Local Files tab and then Verify Integrity of Game Files

UPDATE WINDOWS
Windows updates include a whole host of backend services which PUBG requires to be in place for it to run correctly. Keeping your Windows up to date also keeps you protected from any security issues found in previous versions, so in general it’s just a good idea.
1. Press Windows Key+R
2. Type in ms-settings:windowsupdate for Windows 10 users or wuapp.exe for older Windows installs and press Enter or OK
3. Click on Check for updates
4. Allow updates to complete and restart your computer

UPDATE GRAPHICS DRIVERS
When graphics drivers become corrupt or outdated, they can cause all types of issues - make sure your drivers are on the latest version.
- NVIDIA: If installed GeForce Experience can be used to check and update the drivers automatically or you can visit http://www.geforce.com/drivers to do it manually.
- AMD: Go to the AMD website and autodetect or manually select your driver. https://support.amd.com/en-us/download
It is also worth noting that sometimes a complete uninstall and clean reinstall of your drivers can be beneficial to eliminating the drivers as being the cause of an issue. For this we recommend using Display Driver Uninstaller, head to their website for instructions and the application

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
- Uninstall PUBG
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
3. A window will pop up asking for confirmation, click on Delete
- Remove associated files
1. Press Windows Key+R
2. Type in %localappdata% and then press Enter or OK
3. Delete the folder TslGame
4. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
6. In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
7. Restart Steam
- Reinstall PUBG

DISABLE ANY HARDWARE OVERCLOCKING
While overclocking hardware (CPU, RAM, GPU) can be beneficial for in-game performance, running hardware outside the manufacturer's recommended settings can cause multiple different issues such as memory or file corruption and for troubleshooting purposes should be removed (through the systems BIOS).
[Steam Client Troubleshooting]

DISABLE FULLSCREEN OPTIMIZATION:
1. Go to this directory: Steam\steamapps\common\PUBG\TslGame\Binaries\Win64
2. Select TslGame.exe and right click and select properties.
3. Click on Comparability Tab and click Disable Fullscreen Optimization
4. Apply and OK.

PUBG SUPPORT
If you have tried some all of the necessary troubleshooting techniques and the issue still persists, please open a Support ticket located here: https://support.pubg.com/hc/en-us/requests/new, then please provide the following template:

- Date Seen:
(approximately at what date did this start)
- Full explanation of issue:
(Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
- Error message details:
(If you receive an error message please let us know what it says)
- Dxdiag Information
(Press Windows Key + R and type dxdiag in the search prompt, click the “Save All Information” to your Desktop and upload as an attachment for support).
- CrashDump Files
(Press Windows Key + R and in the search prompt, type %localappdata%\TslGame\Saved\Crashes - right click the latest crash file, ZIP the file and add it as an attachment to the PUBG Support ticket)

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