Guide for Collecting Data Related to Loading Delay Issue After Match
Purpose: Identifying the causes of loading delays when connecting to the lobby.
Data Collecting Guide:
Extract the attached Loading-issue.zip file.
Right-click the loading-issue-check.bat script and select 'Run as administrator'.
(* This script file is intended to check for any issues or problems with Windows Defender.)
Zip the generated meged.etl and MpSupportFiles.cab files.
Use the 'Submit a Request' option in the upper-right corner to submit them to PUBG Support.
(If data collection is not proceeding smoothly, please don't hesitate to contact PUBG Support with screenshots through the 'Submit a request' option, and we will assist you.)
Thank you for your assistance.