If you need to reset your secondary password, please submit an inquiry through the page below along with the required information listed and we will assist you as quickly as possible.
Go to the PUBG Support Inquiry Registration Page
Please note that depending on the reason for the reset request, additional information may be required, or the reset request may be restricted.
Reason for reset request:
Mobile phone number registered when setting up the secondary password:
Mobile phone number you wish to change to and register:
Country of residence and frequently used IP address:
Mobile Steam Guard authentication screenshot
☞ How do I set up Steam Guard?
① Access the Steam website
② Select [Login] at the top right → After logging in, click your account ID
③ Select [Account Details]
④ Capture the screen in full-screen PC view so that all information in the red box is clearly visible, and attach it to your inquiry
※ Partial (edited or cropped) screenshots, or cases where Steam Guard email authentication is used, cannot be accepted.
(Example)