What is G-COIN?

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Q. What is G-COIN?

G-COIN is a new form of PUBG currency, with which you can purchase various in-game items.

In-game items can be purchased within the amount of G-COIN possessed by a player. After the purchase, G-COIN would be deducted from your balance right away.

 

Q. How to purchase G-COIN?

A. G-COIN can be purchased via the Store or through the [Purchase Item] window.

① Store > G-COIN Tab > Select a package > Purchase

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② Purchase item > Click on the "ADD G-COIN" button > Purchase.

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Q. Does G-COIN have an expiration date?

A. G-COIN purchased using Steam Wallet funds or obtained from G-COIN packages, are categorized as "Paid G-COIN" and have an expiration date of 5 years.

G-COIN obtained through in-game events or by completing Survivor Pass Missions are categorized as "Free G-COIN" and have an expiration date of 3 months. This condition can be changed at PUBG's discretion.

Make sure to use all your G-COIN before it expires!

Q. In what order is G-COIN used up?

A. G-COIN is categorized as "Paid G-COIN" (purchased with Steam Wallet funds) and "Free G-COIN" (acquired through in-game events, Survivor Pass Missions, etc.) depending on how it was obtained.

When buying items with G-COIN, "Paid G-COIN", i.e. purchased using a payment method, will be used first.

 

Q. Can I request a refund for G-COIN purchase?

A. Users can request a refund for a purchase made with G-COIN within 14 days from the date of purchase, if the purchased item hasn't been used. For purchase refund please contact <PUBG Support>.

[How to contact PUBG Support]
1. Go to PUBG Support page and click on "Submit a Ticket"
2. Select "Purchases / Refunds"
3. Input Steam ID or In-game Nickname, which is a required information.

 

Q. Can I cancel G-COIN purchase?

You can cancel G-COIN purchase within 7 days from the date of purchase, if the purchased G-COIN hasn't been used. For purchase cancellation please contact <PUBG Support>. After the cancellation, funds will be returned as Steam Wallet funds.

* Please note that "Free G-COIN" payments (acquired through in-game events, Survivor Pass Missions, etc.) cannot be cancelled.

[How to contact PUBG Support]
1. Go to PUBG Support page and click on "Submit a Ticket"
2. Select "Purchases / Refunds"
3. Input Steam ID or In-game Nickname, which is a required information.

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