Q. What is G-COIN?
G-COIN is a new form of PUBG currency, with which you can purchase various in-game items.
In-game items can be purchased within the amount of G-COIN possessed by a player. After the purchase, G-COIN would be deducted from your balance right away.
Q. How to purchase G-COIN?
A. G-COIN can be purchased via the Store or through the [Purchase Item] window.
① Store > G-COIN Tab > Select a package > Purchase
② Purchase item > Click on the "ADD G-COIN" button > Purchase.
Q. What types of G-Coins are there?
A. There are three types of G-Coins:
1. Paid G-Coin: G-Coins purchased through Steam wallet funds or included in bundle packages (available for purchase in the in-game shop's G-Coin tab).
2. Free G-Coin: Earned for free through in-game events, Survivor Pass missions completion, or included in packages.
3. Timed Free G-Coin: Free G-Coin with an expiration period, which will automatically expire if not used within the validity period.
Q. What is the consumption order of G-Coins?
A. Timed Free G-coin > Paid G-coin > Free G-coin, in that order, will be consumed.
For Timed Free G-coin, the G-Coin with the shortest remaining validity period will be consumed first.
Q. Can I request a refund for G-COIN purchase?
A. Users can request a refund for a purchase made with G-COIN within 14 days from the date of purchase, if the purchased item hasn't been used. For purchase refund please contact <PUBG Support>.
[How to contact PUBG Support]
1. Go to PUBG Support page and click on "Submit a Ticket"
2. Select "Purchases / Refunds"
3. Input Steam ID or In-game Nickname, which is a required information.
Q. Can I cancel G-COIN purchase?
You can cancel G-COIN purchase within 7 days from the date of purchase, if the purchased G-COIN hasn't been used. For purchase cancellation please contact <PUBG Support>. After the cancellation, funds will be returned as Steam Wallet funds.
* Please note that "Free G-COIN" payments (acquired through in-game events, Survivor Pass Missions, etc.) cannot be cancelled.
[How to contact PUBG Support]
1. Go to PUBG Support page and click on "Submit a Ticket"
2. Select "Purchases / Refunds"
3. Input Steam ID or In-game Nickname, which is a required information.