Game Crashing

Make sure that the connection is secure and running without other programs or devices sharing the connection.

Close out all other programs before playing.

If the PC has been running for a while, make sure to restart the PC.

If two or more games are played at the same time from the same account, the game can crash.


Please contact PUBG Support, including clear symptoms and PC specification information and our team will look to resolve any issues in future updates to the game.

[How to check specification information]
1. Select the bottom left corner of the window or select 'Search programs and files'.
2. Type 'dxdiag'.
3. Check the specifications in 'DirectX Diagnostic Tool'> 'System'.
4. Please save the specification information file with 'Save all information ...' button.
5. Please attach saved specification information file to inquiry.

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