Why doesn't my voice chat work?

We recently added an option to check the state of Voice Chat input settings in the game. You can check it at: Settings > Sound > Voice Chat category.

There, you can set the:

  1. Button to function the voice chat
  2. Channel settings
  3. Voice volume settings

Poor audio quality can be caused by lack of bandwidth or high CPU usage. Ensure there are no bandwidth-intensive applications, or other streaming applications running on your network. You may also want to check your Task Manager to ensure resource availability. Hardware issues such as a poor microphone connection can also degrade audio quality. 

Please try these steps to overcome the issue: 

  1. Please make sure that you have pressed the Talk button (by default, press T to enable this feature)
  2. Check the microphone feedback in the game settings
  3. Please make sure that the microphone and the headsets are plugged into the appropriate ports
  4. Ensure the sound is not muted or the volume level is too low. Also check the volume mixer settings on your computer
  5. Consider disabling your firewall. If it didn't help, please contact your ISP to ensure the following ports are open

- Incoming UPD: 5060, 5062, 3478

- Outgoing TCP: 80 and 443

- Universal UDP: 12000 – 17000

If the issue persists, contact PUBG Player Support with the screenshot of the error.

Was this article helpful?
3 out of 86 found this helpful
Have more questions? Submit a ticket